Privacy Policy

To ensure website safety and information security for customers, DESCENTE VIETNAM offers a number of information security policies for individual and organizational customers when registering to open an account at the website www.descente.vn.

The term “You” used below is used to replace customers who are individuals or organizations when accessing and using the services of the www.descente.vn website.

We may amend, update, and supplement this policy at any time. The revision takes effect at the time we update it. After the privacy policy is updated, you can still use the website www.descente.vn.means that You understand and agree to DESCENTE VIETNAM's Privacy Policy

  1. Purpose of collecting information

Collecting information through the website www.descente.vn. will help us:

  • Record order information to deliver goods according to customer requests;
  • Quickly update promotions and discounts. organized by DESCENTE VIETNAM for customers;
  • Support customers when they have complaints or comments as quickly as possible.
  1. Scope of information collection

Website www.descente.vn. collecting and using customer information includes:

  • Full name
  • Email address
  • Phone
  • Address
  • Products
  • Purchase quantity
  • Some additional information (if any)
  1. Information storage time

Member's personal data will be stored until there is a request to cancel from the member or when required by law. In all other cases, member personal information will be stored forever and securely on  www.descente.vn's server.

  1. Scope of information use/ Subjects who can access information

 DESCENTE VIETNAM and employees of DESCENTE VIETNAM are the only entities with access to customer information.

 We attach great importance to the security of customer information, so we commit to absolutely not arbitrarily use customer information for purposes that do not benefit customers, we commit not to trade sell or exchange confidential customer information to any third party. However, in the following special cases, we may reasonably share customer information with third parties when:

  • Receive customer's consent.
  • To protect the interests of the company and its partners: We only release customers' personal information when we are sure that such information can protect the rights and property. of our company and related partners. This information will be legally disclosed according to Vietnamese Law.
  • At the request of government agencies when we find it consistent with Vietnamese law.
  • In some cases it is necessary to provide customer information, such as promotional programs sponsored by a third party, for example, we will notify customers before the information is released. you can share. You have the right to decide whether or not you agree to share information or participate.
  1. Address of the unit that collects and manages personal information

Ash Vietnam Company Limited
Headquarters: 1060 Nguyen Van Linh, Tan Phong Ward, District 7, City.HCM, VN
Hotline:                                                 Email: hello@descente.vn

Customers who have any questions or require support related to the collection and processing of personal information can contact the hotline/email above directly.

  1. Means and tools for users to access and edit their personal data

Customers can exercise the above rights by accessing the website themselves or contacting us via email or contact address published on the website www.descente.vn.

  1. Mechanism for resolving complaints related to Privacy Policy
  • In case the customer has a request/complaint related to personal information being used for the wrong purpose or the scope of use of information specified above, please contact the information below. Section 5 to be addressed.
  • Within 3 working days from the date of request/complaint, DESCENTE VIETNAM will respond to customers to provide additional information/evidence or offer solutions. resolve the matter.
  • In case more time is needed for verification from the date of receiving new information/evidence from the customer, DESCENTE VIETNAM will resolve within a maximum of 30 working days.
  • Any disputes arising between Descente Vietnam and customers will be resolved on the basis of negotiation. In case the desired agreement cannot be reached, either party has the right to bring the case to the competent People's Court for resolution.
  1. Committed to protecting customer personal information

We are committed to ensuring information security for customers when registering personal information with our company. We commit not to exchange or sell customer information for commercial purposes. We commit to all sharing and use of customer information in accordance with the company's privacy policy. We are committed to making you feel confident and satisfied about the security of your personal information when participating and using our company's services.

  • To best protect customer information, we recommend that you limit account access by automatic login, pay attention to password backup mode and make sure to log out of your account when using it. Shared computer to log in to your account on our website. We will not be responsible when your personal information is leaked for the above reasons.
  • Privacy policy only applies to information customers register on the official website descente.vn of our company. Any information you register at other websites or addresses is not within the scope of this Information Privacy Policy.
  1. Regulations on “Spam”

www.DESCENTE.vn is really concerned about the problem of Spam and fake emails we send. Therefore, we confirm that we will only send Emails to you if and only if you register or use services from our system.

www.DESCENTE.vn commits not to sell, sublet or lease your email from third parties. If you accidentally receive an unsolicited email from our system due to an unintended reason, please click on the link to refuse to receive this email attached, or notify directly to the customer support center. .

  1. Disclaimer
    • The information displayed on this website does not come with any guarantees or commitments from DESCENTE VIETNAM regarding the suitability of the products and services that customers have chosen.
    • DESCENTE VIETNAM disclaims responsibility or guarantees that the website will have no operating errors, be safe, uninterrupted or for the accuracy, completeness and timeliness of the information displayed.
    • When accessing this website, you automatically agree that DESCENTE VIETNAM, other suppliers and affiliated partners, their employees do not bear any responsibility related to injury, loss, lawsuit, direct or indirect damage due to unforeseen or consequential consequences of any kind arising from: (1) Using the information on this website; (2) connections from this website; (3) Register as a member, sign up to receive emails or participate in DESCENTE VIETNAM's regular customer program.
    • The above conditions and limitations are only valid within the current legal framework.